About the Report

GRI 102-3, 102-50, 102-51, 102-52, 102-53, 102-54, 102-56

We disclose our Sustainability Report for the 14th consecutive year. Seeking the best practices to release information to stakeholders, Algar Telecom strives to show its strategy regarding the creation of long-term value and its commitment to transparency and accountability.

The 2019 edition of the Sustainability Report contains information about Algar Telecom and its subsidiaries, relating to governance, strategy and performance. This document has been prepared on the basis of the guidelines of the GRI Standards, under the option “Essential” report, from the Global Reporting Initiative (GRI). This methodology ensures the materiality, transparency and comparability of the report. To improve our reporting practices, we strive to incorporate some Integrated Reporting principles proposed by International Integrated Reporting Council (IIRC), bringing elements such as connectivity, connection and conciseness. Thus, we strive to promote an even more transparent understanding of how we manage the capital (I- financial, II- manufactured, III-intellectual, IV-human, V-social and relationship and VI-natural).

You will find details of our key challenges and accomplishments during the period from January 1 to December 31, 2019. When applicable, the indicators are shown with a historical reference to the previous four years to enable a comparison of the results between different periods. Throughout the report, we present correlations between actions promoted by Algar Telecom and the global sustainable development goals established by the Sustainable Development Goals. The relationship between the initiatives and the SDGs is indicated with the logo of the goal met, the details of the initiative and the presentation of objective evidence

The financial information included is based on the International Financial Reporting Standards (IFRS) and has been audited by Deloitte. The social and environmental performance indicators were calculated and confirmed internally and have not been subject to external verification.

The report is available on Algar Telecom’s website. We encourage readers to send us suggestions, criticisms and comments on the content and format of the report. For more information about this publication, please contact the Company’s Investor Relations department:

ri@algartelecom.com.br (34) 3256-2978
Rua José Alves Garcia, 415 – Bairro Brasil – Uberlândia- MG (headquarters of Algar Telecom)

How did we select the topics for the report?

GRI 102-46, 103-1, 102-48, 102-49, 102-40, 102-42, 102-43, 102-44

The topics covered in this report were selected from a process where we reviewed our materiality matrix, established in 2016, based on a survey of our strategic stakeholders. The materiality review also sought to adapt the most relevant topics and update the nomenclature according to the recurring use in the market.

The materiality review considered international sustainability reporting frameworks, ESG financial market indexes, international agreements and benchmarks companies in telecommunications. The study included an analysis of the materiality elements of companies in telecommunications, both domestic and foreign. Companies that make up sustainability indexes were analyzed, especially those listed in ISE/B3, FTSE4Good and Dow Jones Sustainability Index (DJSI). The assessment also included the materiality map developed by Sustainability Accounting Standards Board (Sasb), focused on financial aspects, meeting the demands of capital market stakeholders in a more assertive way. The analysis also considered the Sustainable Development Goals and the segment study on SDGs held by the Governance & Accountability Institute.

After identifying the themes, the issues were prioritized with the use of weighting criteria. Subsequently, we had the input from Algar Telecom’s senior management regarding the prioritization of material themes, considering both the Company’s previous materiality matrix and the themes listed in the market analysis.

The themes prioritized by Algar Telecom’s executives were analyzed with the benchmarking carried out in the previous stage, also considering the Company’s previous materiality. The data were crossed and resulted in a materiality matrix, which was validated by the Investor Relations and Sustainability areas of Algar Telecom.

The result consists in the selection of eight topics considered to be of most significance for Algar Telecom in the eyes of its stakeholders – see the graphic representation below in the relevance matrix.

Materiality matrix

GRI 102-47

To interpret the matrix, observe that there are three different colors, which represent three categories of topic: social (blue icon), environmental (green) and economic (orange). On the horizontal axis you can see the rating of topics in the assessment of senior management, while the vertical axis shows the views of the other stakeholders we consulted. As the matrix shows, social issues predominated.

The figures with icons beside them refer to the topics listed in the survey. The quadrants on the right contain the eight most important topics in the view of the Company and its strategic stakeholders, and so these are the ones given priority for inclusion in the report.

Considering the previous matrix, the following were excluded: “Compliance with Laws and Regulations on Products and Services”. On the other hand, “Customer Satisfaction and Experience”, “Network Reliability” and “Innovation” were added to the matrix.

ECONOMIC TOPICS1. Economic Performance
2. Indirect Economic Impacts
4. Wastewater and residues
5. Climate strategy
6. Greenhouse Gas Emissions
SOCIAL TOPICS7. Customer satisfaction and experience
8. Compliance with Laws and Regulations
9. Network Reliability
10. Talent Management
11. Corporate Governance
12. Data security and system availability
13. Customer privacy
14. Supply chain compliance de fornecedores
15. Compliance with laws and regulations on products and services
16. Innovation
17. Occupational health and safety
18. Training and education
19. Digital inclusion
Standard content - Essential OptionGRI Standards
Organizational profile102-1 to 102-13
Ethics and Integrity102-16
Engagement of the Stakeholders102-40 to 102-44
Reporting Practices102-45 to 102-56
2019 Material topics GRI StandardsInternal limitsExternal limits
Customer privacyManagement approach
Customer privacy (418-1)
Corporate governanceManagement approach
Governance (102-22, 102-23, 102-26)
Anticorruption (205-1)
Economic performanceManagement approach
Economic performance (201-1)
Compliance with laws and regulationsManagement approach
Compliance (419-1)
Customer satisfaction and experienceManagement approach
Customer satisfaction survey
Network ReliabilityManagement approach
Network coverage and quality
Stability and reliability of communication services
InnovationManagement approach
Research and Development
EnergyManagement approach
Energy consumption within the organization (302-1)

Internal Limits

External limits
  Customers (B2B and B2C)
  Academic community
  Regulatory body
  Civil society